Frequent Asked Questions | BrowserObject Browser Detection

Q	I am new to BrowserObject™. What is BrowserObject™?
Q	What are the minimum system requirements for BrowserObject™?
Q	Is BrowserObject™ available under Linux operating system?
Q	I am not a technical individual involved in IT industry, how can I get started with BrowserObject™?
Q	Do I need to install BrowserObject™ on my local machine, or on the Web server? Do my customers need to install any other special software on their machine?
Q	Do you provide sample codes to ease integration? Where can I find the sample codes?
Q	What are the differences between the BrowserObject™ Free Edition, BrowserObject™ Basic Edition, BrowserObject™ Premium Edition and BrowserObject™ Gold Edition?
Q	Can I evaluate BrowserObject™ prior to purchasing?
Q	I am confused with BrowserObject™ Free Edition and Trial Edition, how is the Free Edition different from Trial Edition? Will the service end or expired at a certain period of time?
Q	How long is the trial period?
Q	Can I request for another copy of trial license after the existing one gets expired?
Q	What do I need to do if I would like to convert my trial edition to a paid one?
Q	I own multiple servers. Do I need to acquire multiple licenses for these servers?
Q	Do you offer a discount if I want to purchase several licenses at the same time?
Q	What do I need to do if I would like to upgrade my current BrowserObject™ edition?
Q	What do I need to do for Support and Maintenance renewal?
Q	I cannot find browsercap.ini file in your component, does BrowserObject™ use a browscap.ini file?
Q	It delays and takes a second or two when running BrowserObject™ component, can this be optimized?
Q	Can BrowserObject™ determine if my visitor turns off their SSL?
Q	How can I know if my visitor's browser supports SSL? How can I get to know the SSL key size?
Q	I tried to detect the Java Virtual Machine information but failed to get the results. Are there any extra steps to be done beforehand?
Q	I tried to detect the connection type of my visitor, but I get "Not tested" in return. Why?

I am new to BrowserObject™. What is BrowserObject™?

BrowserObject™ is server component detecting Web Browser capabilities such as supported technologies and version that is running on the clients. It helps Web developers and programmers to get rid of incompatible settings and reduce site errors when developing a Web application.
See the Overview of BrowserObject™ for more information.

What are the minimum system requirements for BrowserObject™?

Minimum Platform Requirements
Microsoft® Windows 98 / 98 Second Edition / Millennium Edition (Windows Me) / NT 4 (Workstation or Server) with Service Pack 6a / 2000 (Professional, Server, or Advanced Server) with the latest Windows service pack and critical updates available from the Microsoft Security Web site. / XP (Home or Professional) / Server 2003 family / Vista

Minimum System Requirements for .NET Framework
.NET Framework version 1.1
.NET programming language, e.g. ASP.NET, C# or VB.NET

Minimum Configuration Requirements
Recommended a minimum of 128MB of Ram, Pentium 133 MHz* for server side

Is BrowserObject™ available under Linux operating system?

No, BrowserObject™ is only available in Windows® at this moment.

I am not a technical individual involved in IT industry, how can I get started with BrowserObject™?

Typically BrowserObject™ is for Web developers and programmers who are familiar with.NET Framework. It is not an application that can be used immediately by end users. However, if you wish to perform a test for your browser and system settings, you can try our live demo page at : /demo.php for more information.

Do I need to install BrowserObject™ on my local machine, or on the Web server? Do my customers need to install any other special software on their machine?

You will need to install BrowserObject™ on the machine that your application resides as it is a server component. There is no special software that needs to be installed on your customer's machine. If it is a .NET control, you need to have .NET framework pre-installed into the operating system.

Do you provide sample codes to ease integration? Where can I find the sample codes?

Yes, we provides sample codes written in C# and VB.NET at this moment to demonstrate ways to work with BrowserObject™ component. Our sample codes are available at: /samplecodes.html

What are the differences between the BrowserObject™ Free Edition, BrowserObject™ Basic Edition, BrowserObject™ Premium Edition and BrowserObject™ Gold Edition?

Typically the main differences are the features that supported in each edition. The features and data are limited by the edition you purchase.

Can I evaluate BrowserObject™ prior to purchasing?

Yes, please try the Trial Edition which consists of fully functional BrowserObject™ Gold Edition. The Trial Edition license key is valid for 30 days from the date you request the key.

I am confused with BrowserObject™ Free Edition and Trial Edition, how is the Free Edition different from Trial Edition? Will the service end or expired at a certain period of time?

BrowserObject™ Free Edition is absolutely free to use but you are limited to some basic features of BrowserObject™ server component. Anyway, there is NO expiry date for Free Edition. Trial Edition is fully function copy of BrowserObject™ Gold Edition. However, it will expire at the end of the trial period (30-days) and will turn to Free Edition immediate right after that.

How long is the trial period?

The trial license key will be expired on 30 days after you have requested the license key from BrowserObject™.

Can I request for another copy of trial license after the existing one gets expired?

We are sorry that BrowserObject™ will only allow one trial license per user. For further enquiries please feel free to contact: sales@browserobject.com

What do I need to do if I would like to convert my trial edition to a paid one?

You will have to submit an upgrade order through BrowserObject™ online purchase page at http://www.browserobject.com/products.html , a new license key file will be sent to you shortly after the ordering submission. Replace the existing license.key file in the default installation directory, do not forget to update the path at your Web.Config file if you would like to put it in a new directory. Otherwise, you are only requested to replace the license.key file.

I own multiple servers. Do I need to acquire multiple licenses for these servers?

Yes. We will send you the license key based on the number of license machines you purchased. If you wish to purchase additional license later on, we will generate a new license key for you and this license key should be used on the new machine.

Do you offer a discount if I want to purchase several licenses at the same time?

Yes, we are giving 10% discount for 5 server licenses, 20% discount for 10 server licenses and 30% for 20 server licenses.

What do I need to do if I would like to upgrade my current BrowserObject™ edition?

If you wish to upgrade BrowserObject™ Edition to another higher version one, please logon to BrowserObject™ and hit the "Upgrade" button and you are done!

What do I need to do for Support and Maintenance renewal?

When Support and Maintenance is about to expired, we will notify you one month beforehand. To renew your Support and Maintenance, simply logon to BrowserObject™ and hit the "Renew" button and you are done!

I cannot find browsercap.ini file in your component, does BrowserObject™ use a browscap.ini file?

No, we come out with our unique definition file format which provides more complete, more relevant and efficient data compare to basic text file as a result of extensive research.

It delays and takes a second or two when running BrowserObject™ component, can this be optimized?

Yes, it is normal as we need to perform the test and detects all of the browsers properties. Developers can disable unnecessary detections using the method given to reduce the loading time.

Can BrowserObject™ determine if my visitor turns off their SSL?

Yes, BrowserObject™ is able to detect if your visitor disabled their SSL through SSLEnabled Property. Please note that this detection will fail if your visitor disables their image from displaying on their browser.

How can I know if my visitor's browser supports SSL? How can I get to know the SSL key size?

BrowserObject™ is able to detect if your visitor's browser supports SSL and key size. You can get the results from SSL Property and SSLKeySize Property.

I tried to detect the Java Virtual Machine information but failed to get the results. Are there any extra steps to be done beforehand?

Yes. We use applet to load the information and therefore, you will need to make sure that the applet is located in the correct directory. To make sure the detection is running, you will have to manually copy the applet file into your Web Site directory where your detection script resides.

I tried to detect the connection type of my visitor, but I get "Not tested" in return. Why?

This feature is only available with Internet Explorer 5 and later.

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